Frequently Asked Questions
Direct Hardware — FAQs
Quick answers to the most common questions about bulk orders, shipping, payments and returns.
I need to order in bulk — and I mean BULK!
No problem — we handle bulk and commercial orders every day.
If you require large quantities, simply contact us with what you're looking for, and we’ll prepare a customized bulk quote for you.
Whether you're a business, workshop or just stocking up, we can help.
How quickly will my order arrive?
Fast. Stocked items ship from our Melbourne warehouse. We process orders daily and our couriers collect daily.
You’ll receive tracking by email as soon as your order is on the way.
What payment methods do you accept?
- All major credit cards
- PayPal
- Apple Pay (supported devices)
- Google Pay (supported devices)
Secure, fast checkout every time.
Do you ship to PO Boxes?
Most items can be shipped to PO Boxes, however bulky or oversized orders must be sent via courier and cannot be delivered to a PO Box. Please use a residential or commercial street address for those items.
I’m after a product that isn’t listed — can you help?
Likely, yes. We work closely with our manufacturers and can often source items not shown online. Contact us with what you need, we may surprise you.
My order qualifies for free shipping but I still see a charge at checkout?
Free shipping applies to most metropolitan areas Australia-wide. Many regional areas also qualify, but not all.
Please see our full Free Shipping Policy for postcodes and exceptions.
I don’t know which blade/consumable I need, can you help?
Absolutely. Check our How to Choose guides for simple breakdowns of each consumable so you can pick the right product for the job.
What is your Return Policy?
Our full policy is here: Returns & Exchanges.
Questions? Contact us, we’re here to help.
What are your Terms of Service?
Read our Terms of Service. If anything’s unclear, get in touch.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.